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Last updated: 2 September 2026

These Terms and Conditions govern your use of goldlandmanuka.com (the website) and any purchase you make through it. By accessing, browsing or placing an order through the website, you agree to these Terms. If you do not agree, please do not use the website or place an order.

1. Who we are

In these Terms, Goldland Co, we, us and our mean Goldland Co Pty Ltd (ABN 11 701 085 163), trading as Goldland Manuka. You and your mean the person or entity using the website or purchasing our products.

Nothing in these Terms excludes, restricts or modifies any right, guarantee or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.

2. Our products

We sell Australian Manuka honey and related products. Product images are illustrative only. We take care to ensure descriptions, weights, MGO grades, labels, nutritional information and prices are accurate, but minor variations may occur due to natural production, packaging updates, screen calibration and other factors outside our reasonable control.

Manuka honey is a natural product. Its colour, flavour, aroma, texture and rate of crystallisation vary between batches and seasons. Natural crystallisation or thickening is not a defect and does not affect quality or safety when the product is stored as directed.

MGO figures shown on our labels and product pages refer to the tested methylglyoxal content in milligrams per kilogram at the time of testing. MGO levels in Manuka honey can continue to change over time as dihydroxyacetone converts to methylglyoxal. Laboratory test certificates are available on request.

3. Eligibility and your account details

You must be at least 18 years old and legally able to enter a binding contract to order from the website. By placing an order you confirm that the information you provide is accurate, complete and current, and that you are authorised to use the payment method chosen.

4. Orders and acceptance

An order placed through the website is an offer to purchase the selected products. We may accept or decline any order at our discretion, including where:

• a product is unavailable or has been listed at an incorrect price;
• payment cannot be authorised or processed;
• we reasonably suspect fraud, unauthorised activity or an error;
• the delivery address is outside the areas we service; or
• we are required to decline by law.

A contract is formed only when we send you an order confirmation or a dispatch confirmation, whichever comes first. If we cannot fulfil all or part of your order, we will notify you and refund any amount already paid for the affected products.

5. Prices, GST and payment

Unless stated otherwise, all prices are in Australian dollars and include GST where applicable. Delivery charges are shown separately at checkout before you complete your purchase.

We may change prices, promotions and delivery charges at any time. Changes do not affect an order we have already accepted, except where there has been an obvious pricing or listing error, in which case we may cancel the affected order before dispatch and refund any amount paid.

Payment must be made using a method available at checkout. Payments are processed by third-party providers, and we do not store full card details on our systems.

6. Delivery, risk and title

We deliver to addresses within Australia. Delivery timeframes shown on the website or at checkout are estimates only and may be affected by carrier delays, weather, public holidays, remote locations, peak periods or events outside our reasonable control.

You are responsible for providing a complete and accurate delivery address and any access instructions. We are not responsible for delays, losses or additional costs caused by incorrect or incomplete address details you supply.

Risk in the products passes to you on delivery to the address in your order, or on collection by you or a person you authorise. Title passes to you once we receive payment in full.

If a parcel is returned to us as unclaimed, incorrectly addressed or undeliverable for reasons within your control, we may charge the reasonable cost of redelivery. We will contact you before arranging redelivery where possible.

Please inspect your order promptly on delivery. If it arrives damaged, incorrect or incomplete, contact us as soon as reasonably possible at sales@goldlandmanuka.com with your order number and clear photographs.

7. Consumer guarantees, faults and returns

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Goods must be of acceptable quality, fit for any disclosed purpose and match their description. If a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund or compensation for reasonably foreseeable loss or damage, depending on whether the failure is major or minor.

If you believe a product is faulty, damaged, unsafe, incorrectly supplied or not as described, contact us at sales@goldlandmanuka.com with:

• your order number or other proof of purchase;
• a description of the issue;
• photographs of the product, packaging and any damage where reasonably possible; and
• your preferred contact details.

We may ask you to provide further information or return the product so we can assess the issue. Where a consumer guarantee has not been met, we will provide the remedy required by law, and for a major failure you may choose a refund or replacement. We do not apply blanket exclusions such as "no refunds", "no returns on sale items" or fixed deadlines that remove rights you have under consumer law.

8. Change of mind and cancellations

Because honey is a consumable food product, we do not offer refunds or exchanges for change of mind once an order has been dispatched, except where required by the Australian Consumer Law.

If you want to cancel or amend an order before it is packed or dispatched, email us immediately at sales@goldlandmanuka.com. We will do our best to help, but we cannot guarantee cancellation once fulfilment has begun.

This section does not apply where a product is faulty, damaged, unsafe, incorrectly supplied or otherwise does not meet a consumer guarantee.

9. Health information and product suitability

Information on this website about the origin, grading, flavour, processing or general characteristics of our products is provided for general information only. It is not medical, nutritional, therapeutic or professional health advice, and nothing on this website is intended to diagnose, treat, cure or prevent any disease or health condition.

Read product labels and ingredient information carefully before consuming any product. If you have allergies or dietary requirements, are pregnant or breastfeeding, are managing a medical condition such as diabetes, or are unsure whether a product suits you, consult a qualified health professional before use.

Honey must not be given to infants under 12 months of age due to the risk of infant botulism.

Individual responses to food products vary, and we do not guarantee any particular health or wellness outcome.

10. Acceptable use of the website

You may use this website only for lawful purposes. You must not:

• use the website in breach of any law or regulation;
• interfere with, disrupt or compromise the security or operation of the website;
• attempt to gain unauthorised access to our systems, accounts or customer data;
• use automated collection or data-mining tools without our written permission;
• upload or transmit malicious code or harmful material;
• misrepresent your identity or provide false account, payment or delivery information; or
• use our content, branding or product imagery without permission.

We may suspend or restrict access to the website where we reasonably believe it is necessary to protect our business, customers, systems or legal rights.

11. Intellectual property

Unless otherwise stated, all content on this website — including the Goldland and Goldland Manuka names, logos, crest, trade marks, product names, packaging, photographs, text, graphics, layout and design — is owned by or licensed to Goldland Co Pty Ltd and protected by intellectual property laws.

You may view and print content for your personal, non-commercial use only. You must not reproduce, adapt, distribute, publish, display, sell or otherwise exploit any content without our prior written permission.

12. Third-party links and services

The website may link to or rely on third-party websites, payment providers, delivery carriers and social media platforms. These parties operate independently of us, and we are not responsible for their content, availability, security or practices. Your use of their services is subject to their own terms and privacy policies.

13. Privacy

We handle personal information in accordance with our Privacy Policy. By using the website or placing an order, you acknowledge that we may collect, use and disclose your information as described there, including to process orders, arrange delivery, provide customer support and meet legal obligations.

14. Liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, including loss of profit, loss of data, business interruption or loss of opportunity, arising from your use of the website or purchase of our products.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, statutory right or remedy that cannot lawfully be excluded. Where our liability may lawfully be limited, it is limited at our option to:

• replacing the product or supplying an equivalent product;
• repairing the product, where applicable;
• refunding the price paid for the product; or
• paying the reasonable cost of acquiring an equivalent product.

15. Events outside our control

We are not liable for any failure or delay in performing our obligations caused by an event outside our reasonable control, including natural disasters, extreme weather, fire, flood, epidemic, industrial action, carrier failure, supply shortages, power or telecommunications outages, or government action. Where such an event affects your order, we will contact you and, if we cannot supply within a reasonable time, refund amounts paid for the affected products.

16. Changes to these Terms

We may update these Terms from time to time. The current version will always appear on this page with a revised "Last updated" date. The Terms that apply to an order are those in force when you place that order, unless a change is required by law or we agree otherwise in writing.

17. Governing law

These Terms are governed by the laws of Queensland, Australia. You and Goldland Co Pty Ltd submit to the non-exclusive jurisdiction of the courts of Queensland and any courts that hear appeals from them.

18. Contact us

For questions about these Terms, an order, a return or a product:

Goldland Co Pty Ltd trading as Goldland Co
ABN 11 701 085 163
41 Gillies Road, Burrum Heads QLD 4659, Australia
Email: sales@goldlandmanuka.com
Website: goldlandmanuka.com